These days, it’s incredibly easy for customers to share their experiences online and it’s not just restaurants who are being reviewed. Increasingly, more real estate agencies are finding themselves in the spotlight, making great customer service an area of increased focus for real estate agents.
These reviews are often located at the top of the Google search results which is a blessing when you get positive reviews and troubling when things didn’t go the way you planned with a client. The question then becomes, how do you handle less than stellar reviews of your real estate business?
The following 3 tips will help you when handling customer reviews: